Bangladesh Cyber Crime Complaint Portal 2026 – Step-by-Step Guide to Report Online

Bangladesh has developed a multi-channel system for cyber crime reporting that allows victims to seek help online, via email, or in person. The three primary channels are governed by the Cyber Security Act 2023 (CSA 2023) and operate under the Bangladesh Police's cyber crime wing. Below is a quick-reference comparison of all reporting options available in 2026:

You do not have to choose just one channel. In fact, experienced cyber crime lawyers recommend using at least two channels simultaneously — for example, submitting via the online portal and sending an email — to create multiple documented records of your complaint.

The cybercrime.gov.bd portal is the official online platform of Bangladesh Police for receiving and processing cyber crime complaints. Here is a detailed walkthrough for 2026:

1. Step 1 – Visit the Portal: Open your web browser and navigate to https://cybercrime.gov.bd. The site is available in both Bangla and English.
2. Step 2 – Register / Create Account: Click on the registration link. You will need your National Identity Card (NID) number, a valid mobile phone number (for OTP verification), and an email address. Complete the registration form and verify your mobile number via the one-time password (OTP) sent by SMS.
3. Step 3 – Log In: Use your registered mobile number and password to log in. If you have forgotten your password, use the 'Forgot Password' option to reset via OTP.
4. Step 4 – Select Crime Type: From the dashboard, click 'File a Complaint'. You will see a list of cyber crime categories. Select the most applicable one, such as:
   • Online Financial Fraud
   • Social Media Hacking / Impersonation
   • Cyber Harassment / Threats
   • Blackmail / Extortion
   • Defamation / Fake News
   • Child Exploitation / CSAM
   • Data Theft / Hacking
   • Other Cyber Crime
5. Step 5 – Complete the Complaint Form: Fill in all required fields: (a) your full name and contact details, (b) the date and time of the incident, (c) name/username/phone/email of the suspect (if known), (d) platform or medium where the crime occurred (Facebook, WhatsApp, email, banking app, etc.), (e) a detailed narrative of what happened in chronological order.
6. Step 6 – Upload Evidence: Attach your digital evidence files. The portal accepts images (JPG, PNG), PDFs, and video files up to a specified size limit. Upload all relevant screenshots, transaction records, URLs, call recordings, and any communications with the suspect.
7. Step 7 – Review and Submit: Review all entered information carefully. Once satisfied, click 'Submit Complaint'. You will immediately receive a unique complaint reference number. Save this number — you will need it for all future follow-ups.
8. Step 8 – Track Your Complaint: Log in to the portal at any time and navigate to 'My Complaints' to track the status of your complaint. Status updates may include: Received, Under Review, Assigned to Investigator, Action Taken, Closed.

Tip: If the portal is temporarily unavailable (which can occur during high-traffic periods or maintenance), proceed immediately with the email complaint method described in the next section so you do not lose time.

Emailing cyber@police.gov.bd is an effective alternative or supplement to the online portal, particularly for cases with large volumes of documentary evidence or where victims prefer a formal written record. Follow this structured approach:

1. Use a Clear Subject Line: Format your subject line as: Cyber Crime Complaint – [Your Full Name] – [Type of Crime] – [Date of Incident]. Example: Cyber Crime Complaint – Fatema Begum – Online Banking Fraud – 2026-06-15
2. Structure Your Email Body: Begin with your full name, NID number, phone number, and address. Then write a numbered, chronological account of the events — what happened, when, how, and what evidence you have. Keep it factual and avoid emotional language.
3. List Your Evidence: Before attaching files, list them in the email body: Screenshot 1 – [description], Screenshot 2 – [description], Transaction record – [bank/app name], etc. This helps investigators quickly understand what each attachment contains.
4. Attach All Evidence: Attach screenshots, bank statements, chat logs, transaction receipts, and any other relevant files. Compress large files into a ZIP archive if needed.
5. Request Acknowledgement: End the email with a formal request: Kindly acknowledge receipt of this complaint and provide a reference number at your earliest convenience.
6. Send and BCC Yourself: Send the email and BCC (blind carbon copy) your own email address to retain a timestamped copy of the sent complaint.

Under the Cyber Security Act 2023, complaints received via official police email are treated as formal complaints and must be reviewed and acted upon. If you do not receive an acknowledgement within 7 working days, follow up with a second email or visit the CCIC in person.

The Cyber Crime Investigation Centre (CCIC) at Malibagh, Dhaka, accepts in-person complaints during office hours. A walk-in visit is recommended when:

• Your case is urgent (e.g., ongoing blackmail, active financial fraud, immediate threats to safety).
• You are unable to use the online portal due to digital access issues.
• You need guidance from a CCIC officer on how to frame your complaint.
• Your online complaint has not received acknowledgement after 10 working days.

Location: CID Complex, 36 Sheikh Mujib Road, Malibagh, Dhaka-1217
Office Hours: Sunday to Thursday, 9:00 AM – 5:00 PM (government holidays excluded)
Complaint Desk: Ground floor of the CID Complex — ask security for the CCIC Complaint Desk.

When you arrive, you will be directed to a duty officer who will take your preliminary statement. Bring the following documents:

• Original and photocopy of your National Identity Card (NID)
• Printed copies of all screenshots, transaction records, and correspondence
• A written complaint letter (Bangla or English) detailing the incident chronologically
• Your GD (General Diary) number from the local police station (if already filed)
• A USB drive or printed copy of any digital evidence you cannot print

The duty officer will register your complaint, assign a reference number, and — if warranted — escalate the matter to a senior investigator for immediate action. In urgent situations involving ongoing threats, CCIC officers have the authority to take immediate preventive action.

The Police Cyber Support for Women (PCSW) is Bangladesh Police's dedicated unit for cyber crimes specifically targeting women and children. It operates as a priority fast-track service. Women victims of the following offences should contact PCSW as a first step:

• Sextortion (blackmail using intimate images or videos)
• Non-consensual intimate image sharing (revenge porn)
• Cyber stalking or online harassment by an ex-partner or stranger
• Fake social media profiles created to defame or harass a woman
• Online grooming or sexual exploitation of minors
• Threats of sexual violence delivered via digital platforms

The legal basis for PCSW action includes the Cyber Security Act 2023 (especially Sections 21, 24, 29), the Women and Children Repression Prevention Act 2000 (amended 2003), the Pornography Control Act 2012, and the Prevention of Oppression Against Women and Children Act 2000.

How to contact PCSW:

• Online form: Available via the Bangladesh Police website under the PCSW section
• Email: pcsw@police.gov.bd
• Facebook: Official PCSW Facebook page (monitored daily for complaints submitted via direct message)
• Emergency: Call 999 and ask for the Women's Cyber Support Desk

PCSW officers are trained in trauma-informed interviewing and victim privacy protection. All PCSW complaints are treated as confidential, and victim identity is protected during investigation to the maximum extent permitted by law.

The strength of your cyber crime complaint depends almost entirely on the quality of evidence you submit. Poor or insufficient evidence is the single most common reason cyber crime complaints are closed without action. Before filing, systematically gather the following:

Critical Rule: Never alter, edit, or crop evidence. Investigators can detect manipulation, and tampered evidence may result in your complaint being rejected or, worse, legal action against you for submitting false evidence.

With thousands of cyber crime complaints filed each month in Bangladesh, investigators must prioritise. Here is how to ensure your complaint stands out and gets actioned promptly:

• Be Specific, Not Vague: Instead of writing 'someone hacked my Facebook', write: 'On 20 June 2026 at approximately 9:30 PM, I received a notification that my Facebook account (URL: facebook.com/[username]) was accessed from an unrecognised device with IP address [X]. My account was subsequently used to send fraudulent messages to my contacts requesting money.'
• Quantify Financial Losses: State the exact taka amount lost, the transaction IDs, the date and time of each transaction, and the receiving account number or mobile number.
• Name the Platform and Preserve the Link: Always include the specific platform (Facebook, Gmail, bKash, etc.) and the URL or account identifier of the offending content.
• Use Multiple Channels Simultaneously: File via the portal AND send an email to create double documentation. Cross-reference your portal reference number in your email.
• File Urgency if Applicable: If the crime is ongoing (e.g., blackmailer is still active, account is still compromised, you are still receiving threats), explicitly state this and mark your complaint as URGENT.
• Hire a Lawyer to Submit a Formal Legal Notice: A lawyer's formal complaint letter referencing specific sections of the Cyber Security Act 2023 commands significantly more attention from investigators than a layperson's complaint alone.
• Cite the Relevant Legal Provision: Reference the specific section of the Cyber Security Act 2023 you believe has been violated. For example: 'This constitutes a violation of Section 17 (hacking) and Section 24 (identity fraud) of the Cyber Security Act 2023.'

After submitting your complaint through any official channel, the following process typically unfolds under the Cyber Security Act 2023 framework:

1. Acknowledgement: You receive a reference number (online portal) or email reply (email channel). Keep this safe.
2. Preliminary Screening (1–7 days): A CCIC or CID officer reviews your complaint to determine if it describes a cognizable offence under CSA 2023. Incomplete or non-specific complaints may be returned for clarification.
3. FIR Registration (7–21 days): If the complaint qualifies, a First Information Report (FIR) is lodged at the relevant police station under the Cyber Security Act 2023.
4. Investigation (3 weeks – 6 months): Digital forensic investigators trace the crime through platform data requests, IP analysis, financial transaction records, and mobile operator data. International cases may take longer.
5. Arrest and Charge Sheet (varies): If a suspect is identified, they may be arrested. A charge sheet (challan) must be filed before the Cyber Tribunal within 60 days of arrest, extendable by the Tribunal for complex investigations.
6. Trial: The case is heard before the designated Cyber Tribunal. The Evidence Act 1872 (as amended for digital evidence) and the Cyber Security Act 2023 govern trial proceedings.

Follow-Up Strategy: Check your complaint status online every 7 days. If 30 days pass without an FIR being registered, submit a follow-up email, visit CCIC in person, and consider consulting an advocate about filing a naraji (dissatisfied) petition before the Cyber Tribunal or a writ petition before the High Court Division.

Filing a police complaint and hiring a lawyer are not mutually exclusive — in fact, having legal representation from the outset dramatically improves your chances of a successful investigation and prosecution. You specifically need a cyber crime lawyer when:

• Your complaint is ignored or rejected by the CCIC or local police without proper reason.
• You are falsely accused under the Cyber Security Act 2023 — a situation that requires immediate bail application and legal defence strategy.
• Your case involves large financial fraud and you need to simultaneously pursue civil recovery through the civil courts in addition to criminal prosecution.
• A court order is needed urgently — for example, to compel Facebook or a bank to freeze an account or preserve data before evidence is deleted.
• Your case involves a powerful opponent (corporation, public official, or organised crime network) who may use counter-legal tactics against you.
• You need to appear before the Cyber Tribunal as a victim witness and require guidance on how to testify effectively.

Advocate Md. Shah Alam, practising from his Uttara chamber in Dhaka, provides comprehensive legal services for cyber crime victims and accused persons alike. His practice covers complaint strategy, evidence consultation, bail applications, Cyber Tribunal representation, and High Court writ petitions related to cyber crimes. If you need expert guidance on your cyber crime matter in Bangladesh, reach out through our contact page or learn more about our Criminal Law services.

The official online portal for reporting cyber crime in Bangladesh is cybercrime.gov.bd, operated by Bangladesh Police's Cyber Crime Investigation Centre (CCIC). You can register, file a complaint, upload evidence, and track your complaint status through this portal. You can also email cyber@police.gov.bd for formal written complaints.

After submitting via cybercrime.gov.bd or email, you can typically expect an acknowledgement within 1–7 working days. Formal FIR registration takes 7–21 days if the complaint qualifies. Full investigation timelines vary from 3 weeks to several months depending on the complexity of the case and whether the suspect is in Bangladesh or overseas.

You need: (1) your National Identity Card (NID) number for portal registration, (2) screenshots of all offending content with timestamps, (3) URLs of offending pages or profiles, (4) transaction records if financial fraud is involved, (5) chat logs or email records, (6) any suspect identification information (name, username, phone number, email, profile URL). The more specific and organised your evidence, the faster your complaint will be processed.

Yes. The Police Cyber Support for Women (PCSW) is a dedicated unit that handles all cyber crime complaints from women with strict confidentiality. Your identity is protected during investigation. You can report via the PCSW online form, by emailing pcsw@police.gov.bd, through the PCSW Facebook page, or by calling 999 and asking for the Women's Cyber Support Desk. PCSW complaints receive priority processing.

No. Filing a cyber crime complaint through cybercrime.gov.bd, via email at cyber@police.gov.bd, by visiting CCIC Malibagh, or through the PCSW is completely free of charge. Bangladesh Police does not charge any fee for receiving or investigating cyber crime complaints. If anyone demands payment for filing your complaint, it is likely a scam — report this to the police immediately.

Cross-border cyber crimes are investigated by the CID Cyber Crime Unit in coordination with Interpol and through Mutual Legal Assistance Treaties (MLATs) with relevant countries. You should file your complaint via the standard channels (cybercrime.gov.bd or CCIC Malibagh) and clearly state that the suspect appears to be located outside Bangladesh. These cases take longer but are regularly investigated. A lawyer can help expedite the international coordination process.