Cyber Crime Helpline Bangladesh 2026 – Emergency Numbers, Online Portal & How to Report

Bangladesh has several government agencies and helplines handling cyber crime complaints. Here are the official, active numbers as of 2026:

⚠️ Beware of fake helplines: Several unofficial Facebook pages and websites falsely claim to be cyber crime helplines to scam victims. Always use the numbers listed above or visit official .gov.bd websites.

The Police Cyber Support for Women (PCSW) unit is a dedicated division within Bangladesh Police established specifically to help female victims of cyber crime. The helpline number is 01320-000888.

This helpline handles:

• Online harassment and threats received through Facebook, WhatsApp, or other platforms
• Non-consensual sharing of intimate images (image-based abuse / sextortion)
• Cyber stalking and monitoring by a partner or stranger
• Blackmail using private photos or videos
• Fake accounts created using the victim's name and photos
• Online threats of violence, rape, or acid attack

How to call:

1. Dial 01320-000888 from any mobile or landline
2. The helpline is available 24 hours a day, 7 days a week
3. Explain your situation — the officer will advise whether to file a GD at the nearest police station or attend PCSW directly
4. PCSW officers can take complaints without a formal FIR for initial assessment

PCSW officers are trained in handling sensitive cyber crime cases with discretion. They will not disclose your personal information without consent. If you prefer, you can also report to PCSW in person at Police Headquarters, Ramna, Dhaka.

Bangladesh's national emergency number 999 connects to police, fire brigade, and ambulance services. For cyber crime, calling 999 is appropriate when:

• You are under immediate threat from someone you met online
• You are being actively blackmailed with immediate demands
• Online threats have escalated to physical harassment at your home or workplace
• You need police to attend your location urgently due to a cyber crime situation

When calling 999 for a cyber crime:

1. State clearly that it is a cyber crime matter
2. Give your exact location
3. Describe the immediate threat
4. The operator will dispatch police or direct you to the correct unit

For non-emergency cyber crime complaints where there is no immediate physical danger, use the PCSW helpline (01320-000888) or the online portal at cybercrime.gov.bd instead, as 999 is meant for genuine emergencies.

Bangladesh's official online cyber crime reporting portal is at cybercrime.gov.bd. This is operated by the Cyber Crime Investigation Centre (CCIC) under the Bangladesh Police.

Step-by-step guide to filing an online complaint:

1. Go to cybercrime.gov.bd in your browser
2. Click "অভিযোগ দায়ের করুন" (File a Complaint) or "File Complaint"
3. Register or log in with your mobile number and OTP verification
4. Select the type of cyber crime from the dropdown (e.g., Online Fraud, Social Media Harassment, Hacking, etc.)
5. Fill in the complaint details:
   • Description of the incident
   • Date and time of the crime
   • The platform used (Facebook, WhatsApp, email, etc.)
   • Suspect's name, account link, or phone number (if known)
6. Upload evidence: screenshots, screenshots of URLs, transaction records, call logs
7. Submit the complaint — you will receive a complaint reference number
8. Track your complaint status using the reference number at the same portal

⚠️ Keep your reference number safe — you will need it to follow up on the investigation status. A cyber law lawyer in Dhaka can help you strengthen your online complaint with properly structured evidence.

The Cyber Crime Investigation Centre (CCIC) under the Criminal Investigation Department (CID) of Bangladesh Police is the primary government agency that investigates cyber crimes. CCIC handles:

• Large-scale financial cyber fraud and online scams
• Hacking and unauthorised computer access
• Dark web and cryptocurrency-related crimes
• Child online exploitation
• Digital evidence collection for court cases
• Cyber espionage and national security-related digital threats

How to contact CCIC:

• Online: cybercrime.gov.bd (preferred method for initial complaint)
• In person: CCIC Office, CID Headquarters, Malibagh, Dhaka
• Phone: Contact through local CID or police station — CCIC does not have a public telephone helpline number

CCIC has significant technical capabilities including social media analysis, digital forensics, IP tracing, and coordination with international law enforcement agencies. However, individual cases are prioritised based on severity — a lawyer can help escalate your complaint if it is not being investigated promptly.

For mobile-related cyber crime — including SIM swap fraud, mobile banking fraud (bKash, Nagad, Rocket), fake SMS phishing, and unauthorised use of your phone number — the BTRC helpline 100 is the appropriate first call.

BTRC can assist with:

• SIM card fraud and identity theft using your mobile number
• Reporting spam calls and fraudulent SMS
• Blocking a lost or stolen SIM that is being used fraudulently
• Complaints against mobile operators for facilitating fraud
• bKash/Nagad fraud — BTRC coordinates with mobile financial service providers

For bKash fraud specifically, also contact bKash customer care at 16247 and Nagad at 16167 immediately to freeze the fraudulent transaction. Speed is critical — mobile banking fraud must be reported within hours to have the best chance of recovery.

After contacting BTRC and mobile operators, also file a formal complaint at cybercrime.gov.bd and your nearest police station for criminal prosecution of the fraudster.

To make your helpline call or online report as effective as possible, prepare the following information before contacting:

• Your full name and NID number
• Your contact number and email
• Date and time when the cyber crime first occurred and when you discovered it
• Platform or website where the crime occurred (Facebook, WhatsApp, email, website URL)
• Suspect's information (if known): name, Facebook profile URL, phone number, account username
• Nature of the crime: fraud, harassment, blackmail, hacking, etc.
• Financial loss (if applicable): amount, transaction ID, date
• Evidence collected: screenshots, URLs, transaction records — have these ready to describe or upload

The more specific and organised your information, the faster the investigation can begin. A criminal lawyer specialising in cyber crime can help you organise your evidence into a structured complaint that maximises the chance of a quick response from investigators.

Understanding the process after you report helps you set realistic expectations:

1. Acknowledgement: For online complaints at cybercrime.gov.bd, you receive an immediate reference number. For police station visits, you receive a GD or FIR copy.
2. Assignment to investigator: The complaint is reviewed and assigned to an investigating officer (IO) at the Cyber Crime Unit.
3. Initial investigation: The IO may contact you for additional details. Digital evidence on the suspect's accounts or devices may be sought.
4. IP and account tracing: For platform-based crimes, investigators request information from Facebook, Google, or other platforms through legal channels.
5. Arrest and charge sheet: If sufficient evidence is found and the suspect is identified, an arrest warrant is issued and a charge sheet filed before the Cyber Tribunal.
6. Trial: Cases under the Digital Security Act 2018 are tried before the dedicated Cyber Tribunal in Dhaka.

Timeline varies: straightforward cases can see arrests within weeks; complex cross-border fraud can take many months. Regularly follow up using your reference number and, if necessary, have a lawyer formally enquire about the investigation status.

While helplines and online reporting are the first steps, there are situations where you should simultaneously consult a cyber law lawyer in Dhaka:

• Defamatory content is still online: A lawyer can apply to the Cyber Tribunal for an emergency order to remove content — helplines alone cannot force platforms to remove content quickly
• Large financial loss: For fraud above a significant amount, parallel civil legal action may help recover funds
• Investigation is stalled: If weeks have passed with no progress, a lawyer can formally escalate at the police or Cyber Tribunal level
• You have been falsely accused: If you are accused of a cyber crime, you need immediate legal representation before responding to any police or court summons
• Evidence is at risk of being deleted: A lawyer can apply for a court order to preserve digital evidence (such as a suspect's account data) before it disappears
• The perpetrator is known and threatening you: Emergency legal protection orders may be sought through the courts

Advocate Md. Shah Alam has handled numerous cyber crime cases in Bangladesh courts. Contact us at our Uttara, Dhaka chamber or call directly for a confidential consultation.

The main cyber crime helpline for women is 01320-000888 (Police Cyber Support for Women, available 24/7). For general cyber crime, report online at cybercrime.gov.bd. For emergencies, call 999.

You can submit an initial report at cybercrime.gov.bd without full personal details, but for the investigation to proceed and for you to receive case updates, you will need to provide your contact information. Anonymous reports are reviewed but may not lead to a formal investigation.

For urgent cases involving ongoing harassment or threats, police response can be within 24–48 hours. For investigation and arrests in fraud or hacking cases, it typically takes 2–8 weeks depending on complexity. A lawyer can help escalate if there is undue delay.

The Police Cyber Support for Women (PCSW) primarily focuses on crimes against women and children online. Men who are victims of cyber crime should report at cybercrime.gov.bd, their nearest police station, or the CID Cyber Crime Unit.

Recovery is possible but not guaranteed. Immediate action is critical — report to the mobile banking provider (bKash: 16247, Nagad: 16167) within hours to potentially freeze the transaction. Also file at cybercrime.gov.bd and your police station. A lawyer can assist with recovery through civil legal action in parallel with the criminal complaint.