How to File Cyber Crime Complaint Online in Bangladesh 2026 – cybercrime.gov.bd Step-by-Step

cybercrime.gov.bd is the official online cyber crime complaint portal operated by the Cyber Crime Investigation Centre (CCIC) under Bangladesh Police. It was launched to give citizens a fast, accessible way to report digital crimes without physically visiting a police station.

The portal allows you to:

• File a formal cyber crime complaint with full details
• Upload digital evidence directly (screenshots, files, transaction records)
• Receive a unique complaint reference number for tracking
• Track the status of your complaint in real time
• Communicate with the assigned investigating officer

The CCIC uses this portal to triage incoming complaints, assign investigators, and coordinate with specialised cyber units including the Digital Security Act (DSA) prosecution team, the Police Cyber Support for Women (PCSW), and the Counter Terrorism and Transnational Crime (CTTC) unit.

Alongside filing online, a cyber crime lawyer in Dhaka can help ensure your complaint is legally sound and properly evidenced for the best chance of prosecution.

Any person who has been a victim of cyber crime in Bangladesh can file a complaint at cybercrime.gov.bd. This includes:

• Individual citizens: Victims of online fraud, harassment, blackmail, identity theft, or fake account creation
• Businesses: Companies that have suffered hacking, data theft, ransomware, or online defamation
• Non-resident Bangladeshis (NRBs): Bangladeshis living abroad who have been victimised by cyber crime originating from or affecting Bangladesh
• Third parties: A family member, guardian, or lawyer filing on behalf of a victim (especially for minors or persons unable to file themselves)

You do not need to be a Bangladesh citizen to file a complaint if the cyber crime affected you and involves Bangladesh-based perpetrators or digital infrastructure.

cybercrime.gov.bd handles complaints for the following categories of digital crime:

• Online Financial Fraud: bKash/Nagad/Rocket mobile banking fraud, e-commerce scams, fake online shops, investment fraud, job scams
• Social Media Harassment: Facebook/Instagram threats, fake profiles, online bullying, spreading false information
• Image-Based Abuse: Non-consensual sharing of intimate images, sextortion, deepfake content
• Hacking and Unauthorized Access: Email/social media account hijacking, website hacking, data theft
• Online Defamation: False statements posted online that damage your reputation
• Cyber Stalking: Persistent unwanted online contact, location tracking without consent, spyware
• SIM Swap Fraud: Someone transferring your mobile number to a new SIM to access your accounts
• Digital Blackmail: Threats to release private information or images unless demands are met
• Child Online Exploitation: Any sexual content or grooming involving minors online
• Ransomware/Malware: Attacks that encrypt your data and demand payment

If you are unsure whether your situation qualifies as a reportable cyber crime, consult a criminal lawyer specialising in cyber law before filing.

Strong evidence is the foundation of a successful cyber crime case. Before you start filling out the online form, prepare and save the following:

Essential items for all complaints:

• Your NID (National Identity Card) number
• Your active mobile number (for OTP verification)
• Full description of the incident: what happened, when, how, and who was involved

Evidence based on crime type:

• Social media harassment: Screenshots of posts, messages, or profiles (include the URL in the screenshot). Save the Facebook/Instagram/WhatsApp profile link of the suspect.
• Financial fraud: Transaction history with ID, bKash/Nagad SMS notifications, bank statements, screenshots of the conversation that led to the fraud
• Hacking: Email or account activity log showing unauthorised access, IP address records, any password reset notifications you received
• Blackmail/sextortion: Screenshots of the demands (NOT the intimate content itself — do not share that online). Save the platform account details of the blackmailer.
• Online shopping fraud: Order confirmation, payment receipt, conversation with the seller, seller's contact details and page link

⚠️ Critical: Do NOT delete any evidence — even if the content is disturbing or embarrassing. Deleted evidence cannot be recovered from your end, and courts require original evidence. A cyber law lawyer can advise on evidence preservation and can apply for court orders to preserve evidence on platforms before it is deleted by the suspect.

Follow these steps to file your cyber crime complaint online:

1. Open the portal: Go to cybercrime.gov.bd in your browser (Chrome or Firefox recommended)
2. Register or login:
   • Click "Register" if this is your first time
   • Enter your mobile number — you will receive an OTP
   • Enter the OTP to verify and create your account
3. Start a new complaint: After logging in, click "অভিযোগ দায়ের করুন" (File a Complaint) or "New Complaint"
4. Select crime category: Choose the type of cyber crime from the dropdown menu (e.g., Online Fraud, Social Media Harassment, Hacking)
5. Fill in complainant details:
   • Your full name (as per NID)
   • NID number
   • Contact mobile number and email
   • Your address
6. Describe the incident:
   • Date and time the crime occurred
   • Platform/website involved
   • Detailed description of what happened
   • Amount lost (if financial fraud)
   • Suspect's name, account link, phone number (if known)
7. Upload evidence: Attach screenshots, documents, or other files (JPEG, PNG, PDF — maximum file size usually 5MB each)
8. Review and submit: Review all information carefully, confirm accuracy, and click Submit
9. Save your reference number: You will immediately receive a unique complaint reference number (আবেদন রেফারেন্স নম্বর). Screenshot or write this down — you need it to track your complaint.

💡 Tip: Write your complaint clearly and chronologically. Investigators receive many complaints — a well-organised, detailed complaint is more likely to receive prompt attention than a vague one.

After filing, you can track your complaint status at any time:

1. Go to cybercrime.gov.bd and log in with your account
2. Click "আমার অভিযোগ" (My Complaints) or "Track Complaint"
3. Enter your reference number if prompted
4. The system shows the current status of your complaint

Possible complaint statuses:

• Submitted (দাখিলকৃত): Your complaint is in the queue for review
• Under Review (পর্যালোচনাধীন): An officer is reviewing your complaint for completeness and merit
• Investigation Started (তদন্ত শুরু): A case has been registered and an investigating officer assigned
• Additional Information Required: The investigator needs more details — you should respond promptly
• Charge Sheet Filed (চার্জশিট দাখিল): The investigation is complete and the case is going to court
• Closed/Resolved: The complaint has been addressed

If your complaint status does not update for more than 2–3 weeks, consult a cyber crime lawyer to formally follow up and, if necessary, apply to the Cyber Tribunal directly.

After a complaint is filed at cybercrime.gov.bd, here is the typical investigation process:

1. Triage (1–3 days): Complaint is reviewed by CCIC staff for completeness and classified by urgency and crime type
2. Assignment (3–7 days): An investigating officer (IO) is assigned. You may be contacted for additional information.
3. Digital investigation (1–8 weeks): The IO may:
   • Request platform data from Facebook, Google, or telecom companies through official channels
   • Conduct IP address tracing to locate the suspect
   • Coordinate with mobile financial service providers (bKash, Nagad) for transaction records
   • Interview witnesses
4. Arrest and charge sheet: If sufficient evidence is gathered, the suspect may be arrested and a charge sheet filed before the Cyber Tribunal
5. Trial: Cases proceed before the Cyber Tribunal established under the Digital Security Act 2018, located in Dhaka

Timeline varies significantly. Simple identity fraud cases can see action within 2–4 weeks. Complex hacking or international scam cases may take 3–6 months or more. Regularly check your complaint status and respond promptly to any investigator requests.

While cybercrime.gov.bd is convenient, there are situations where you should also visit a police station:

• Immediate physical danger: If the online crime has escalated to physical threats at your location, call 999 and go to the nearest police station immediately
• You want a GD or FIR quickly: Online complaints can take days to generate a formal case number. A physical GD or FIR at the police station is instantaneous and may be needed for other legal processes
• Cases under specific laws: Some offences under the Penal Code (cheating, extortion) require an FIR at the police station — the online portal alone is insufficient
• Bank dispute support: Banks may ask for a copy of your FIR or GD to process fraud disputes — an online complaint reference number alone may not suffice
• High-value fraud: For large financial losses, simultaneously file at the police station, cybercrime.gov.bd, and the relevant financial regulator (Bangladesh Bank for bank fraud)

Many experienced lawyers advise filing at cybercrime.gov.bd AND the police station simultaneously for serious cyber crimes. This ensures faster police action and a formal record for any parallel civil legal proceedings. Contact Advocate Md. Shah Alam to discuss the most effective approach for your specific case.

Filing online at cybercrime.gov.bd is a good first step, but a cyber crime lawyer in Dhaka significantly improves your chances of a successful outcome:

• Evidence organisation: A lawyer ensures your evidence is organised in a legally compelling way — courts require evidence in specific formats
• Correct charge selection: Bangladesh has multiple laws applicable to cyber crime (DSA 2018, ICT Act, Penal Code, Cyber Security Act 2023). A lawyer identifies which charges give you the strongest case
• Emergency court orders: Only a lawyer can apply to the Cyber Tribunal for emergency orders to remove defamatory content or freeze a bank account before the criminal investigation is complete
• Escalation: If the investigation stalls, a lawyer can file a narazi petition at the Cyber Tribunal or approach senior police officials to push the case forward
• Civil action: In parallel with the criminal complaint, a lawyer can pursue civil compensation through a civil court suit for damages
• Defence: If you are being falsely accused of cyber crime, a lawyer protects your rights during investigation and at trial

Advocate Md. Shah Alam handles cyber crime cases in Dhaka and at the Cyber Tribunal. Contact our Uttara chamber for a confidential consultation.

Yes. The online portal at cybercrime.gov.bd accepts complaints 24 hours a day, 7 days a week, including weekends and holidays. However, investigators review and action complaints during working hours (Sunday–Thursday). For urgent overnight situations, call 999 or the PCSW helpline 01320-000888.

You can still file a complaint. Bangladesh investigators send official legal requests (legal process requests) to platforms like Facebook and Google for user data. While international platforms are not always required to respond immediately, many do cooperate with law enforcement. A lawyer can help escalate through Interpol channels if necessary.

Yes. Your personal information submitted to cybercrime.gov.bd is protected by government data security standards and is only accessible to the investigators assigned to your case. Your identity is not publicly disclosed.

Government websites can experience downtime. If cybercrime.gov.bd is unavailable, call the PCSW helpline (01320-000888) for urgent matters, or visit your nearest police station to file a GD or FIR directly. Try the online portal again when the website is back online.

Yes. Online threats and harassment are themselves offences under the Digital Security Act 2018 (Section 25 — offensive, threatening content; Section 26 — publishing defamatory material). You do not have to wait for financial harm to report a cyber crime — threats alone are actionable.